Strategy, design, build and launch thinking stay close to the founder.
About
Founder-led hospitality work from Oxfordshire
Josh spent his early years on the floor at Le Manoir aux Quat'Saisons before moving into digital, and has since delivered websites and brand work for Raymond Blanc OBE, Bryntirion Inn, London Caviar Company and other premium UK hospitality brands. Haven is the company he built to focus exclusively on hotels, restaurants and bars.
Why HavenFour clients a year No anonymous account layer Hospitality only
Hospitality is not a vertical bolted onto a general agency.
The details matter: booking behaviour, menu architecture, room expectations, local search, launch timing, guest confidence and the way a place feels before someone walks through the door. Haven exists to keep those decisions connected.
The work is intentionally limited to four clients a year so strategy, design, build and launch thinking stay close to the founder.
The person you brief on day one stays close to the work.
Hotels, restaurants, bars and the details guests notice before they arrive.
Bookings
Can someone move from interest to action without second guessing the route?
Menus
Does the offer feel clear, current and worth the journey before they arrive?
Rooms
Are expectations, rates and atmosphere understood before a booking decision?
Google search
Does paid and organic demand land somewhere useful, not just somewhere pretty?
Opening plan
Is the launch story connected to the site, ads, content and handover?
Guest journey
Does the first digital impression match the physical place guests will walk into?
"My new website has been a huge enhancement. Josh is exceptional at taking my ideas and translating them into something visually powerful — he truly understood my vision and brought it to life. He added clarity, strength and ease of access."
Process detail
What the work actually looks like.
Understand the place
We pin down the venue, audience, competitors, booking goals and practical constraints before design starts.
Clarify the story
The work becomes a clear position, tone of voice and identity system guests can understand quickly.
Build the routes
We shape the site, copy, CMS and conversion paths around bookings, reservations, enquiries and launch needs.
Launch with demand
Final QA, handover and search setup give real demand somewhere useful to land from day one.
Next step
Start with the venue, the timeline and what needs to move first
Haven responds within two working days.