Question 1

How long does a Haven project take?

Accepted Answer

A focused brand, site and launch-search project is usually shaped around a 12-14 week working plan. The exact rhythm depends on content, approvals, photography and how complex the booking or CMS routes need to be.

Question 2

What should I include in the first enquiry?

Accepted Answer

Send the venue, opening or refit window, budget range, current site if one exists, and the first constraint that needs to move. That is enough to judge fit without a long sales process.

Question 3

Do you handle photography?

Accepted Answer

Haven can shape the shot list, image system and production brief. If photography is needed, we can work with your existing photographer or recommend a specialist partner.

Question 4

Can you work with an existing venue?

Accepted Answer

Yes. Repositioning work is a good fit when a venue has changed ownership, completed a refit or outgrown its original site and identity.

Question 5

What is included?

Accepted Answer

The core offer combines positioning, identity, a conversion-focused website and paid search setup. The exact scope depends on the venue, timeline and content needs, but the work is always built around bookings, reservations, enquiries or launch demand.

Question 6

Can Haven work with our existing identity or website?

Accepted Answer

Yes, when the underlying position is still useful. If the current identity or site is the thing holding the venue back, Haven will say that early rather than disguise a rebuild as a tidy-up.

Question 7

Do you work with venues outside the UK?

Accepted Answer

Haven is based in Oxfordshire and is built primarily for UK hospitality operators. International hospitality work can be considered when the decision-making, timeline and scope are clear.

Question 8

Do you offer retainers?

Accepted Answer

Not as the default model. Haven is built for focused projects with a clear launch or repositioning goal, with paid-search support around launch where useful. It is not a standing agency account team.

Cookie notice

Essential cookies

Analytics cookies

Managing cookies